An apology

It’s always been my stated intention to respond to every email that I receive from readers – abusive/complaining ones excluded. (Those are incredibly rare, thankfully.) However, due to a technical fault of mine, I have not always succeeded in achieving that aim. Let me explain. My inbox has been set so that if I accidentally click on the little red ‘X’ that deletes a message, it is not sent to the waste bin, but permanently deleted instead.

Inevitably, I occasionally click on the ‘X’ when I mean to click on the tab beside it. If the email was from someone I know, it’s easy for me to ask them to send it again. But if it’s from a fan or reader who’s never emailed me before, that’s not possible.  Now it’s only happened to me about 4 times in the 2 years since my site went live, but I did it the other day, and like all the other occasions it has happened, I felt really bad.

So I’m offering a sincere apology to anyone who may have emailed me in the past and not had a reply. It’s not because I don’t reply to emails, it’s because I’m a Luddite!

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  1. Posted 19 May 2011 at 20:45 | Permalink

    Just think how bad you feel if you did what i did at work, i caught the box at the top that selects all emails and hit delete…..i didnt feel bad because hey…if its important they will come back to me…they need me at…but you…ooooh the guilt!

  2. benkane
    Posted 20 May 2011 at 09:05 | Permalink

    That’s why I wrote the post! 🙁

  3. sxis
    Posted 22 May 2011 at 02:00 | Permalink

    Great books Ben! i love Roman history, i am lucky enough to live among it in Carlisle in fact the roman fort at Stanwix is only half a mile from me and the wall is only 300yrds away i often sit down there with the dog and imagine what the legions saw 1800 yrs ago oh for a time machine!

  4. benkane
    Posted 22 May 2011 at 10:24 | Permalink

    @sxis: thanks ! It’s one of the things I love about Britain – that the Roman past is so close to where we live.

  5. PaulfromEboracum
    Posted 22 May 2011 at 16:39 | Permalink

    The fact you take time is to your credit Ben and this apology only adds to my view that you are a top bloke. We all make mistakes – I have just come back from Kenya ( a place you know well) and have erased the phone numbers of all my friends there by removing the SIM card to get photos. Plenty of cheetahs but no mates!

  6. benkane
    Posted 22 May 2011 at 20:16 | Permalink

    @Paul: Ah, how annoying! I had a phone nicked a few years ago, and hadn’t stored my numbers somewhere else. So infuriating. Ever since, I’ve kept my numbers on paper as well. Which reminds me, I need to update it! I presume that you had a great time in Kenya? Seeing cheetahs – very lucky. I remember vividly seeing a mother cheetah with no less than 5 cubs that she’d reared to about 3 months old. The guide said it proved what a good hunter she was, because most mothers would have only been able to keep 2 or 3 cubs going that long. Amazing to see them play!

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